Dreamers Realty Pty Ltd (ABN 71 672 121 069) values and respects the privacy of the people we deal with. Dreamers Realty is committed to protecting your privacy and complying with the Privacy Act 1988 and other applicable privacy laws and regulations.
This Privacy Policy describes how we collect, hold, use, and disclose your personal information, and how we maintain the quality and security of your personal information.
What is Personal Information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. This includes information or an opinion that personally identifies you either directly (e.g., your name) or indirectly.
What Personal Information Do We Collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include (but is not limited to):
- Name
- Mailing or street address
- Date of birth
- Email address
- Phone number
- Financial information
- Banking details
- Search locations
- Asset list
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How Do We Collect Your Personal Information?
We collect your personal information directly from you when you:
- Interact with us over the phone
- Interact with us in person
- Interact with us online
- Participate in surveys or questionnaires
- Attend a Dreamers Realty event
- Subscribe to our mailing list
- Apply for a position with us as an employee, contractor, or volunteer
Collecting Personal Information from Third Parties/Professional Service Advisors
We may also collect your personal information from third parties or through publicly available sources, or from third parties/professional service advisors, for example: mortgage brokers, accountants, conveyancers, solicitors, real estate agents. We collect your personal information from these third parties so that they can assist in facilitating your property purchase.
How Do We Use Your Personal Information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
- Provide you with information or services that you request from us
- Deliver to you a more personalized experience and service offering
- Improve the quality of the services we offer
- Internal administrative purposes
We will not use your personal information for any other purposes without your consent, unless required or authorized by law.
Disclosure of Personal Information to Third Parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
- Our third-party service providers
- Our professional services advisors
If we transfer your personal information outside Australia, we will take steps to ensure that your information is afforded the same level of protection as it would be within Australia.
How Do We Protect Your Personal Information?
Dreamers Realty will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
- Having robust physical security of our premises and databases/records
- Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
- Having technological measures in place (for example, anti-virus software, firewalls)
Data Breach Notification
In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.
Online Activity
Website Analytics
Our website uses ExactMetrics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you. We use cookies and similar technologies; you can manage your preferences through your browser settings.
Retention of Personal Information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example, record-keeping obligations.
How to Access and Correct Your Personal Information
Dreamers Realty will endeavor to keep your personal information accurate, complete, and up to date. If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us, and we will usually respond within 14 days.
Inquiries and Complaints
If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you also have the right to contact the Office of the Australian Information Commissioner.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
How to Contact Us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email: info@dreamersrealty.com.au
Dreamers Realty Pty Ltd (ABN 71 672 121 069)
Last update: 18 June 2024